Tether Pilates Privacy Policy
Last Updated: June 13, 2025
Tether Pilates, located in Granada Hills, CA, is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with Tether Pilates, including through our website, booking system, or private 1-on-1 Pilates sessions. By engaging with our services, you agree to the terms of this policy.
1. INFORMATION WE COLLECT
We collect the following types of information:
- Personal Information: Name, email address, phone number, and payment details provided when booking sessions or contacting us.
- Health Information: Optional health-related details (e.g., injuries, medical conditions) you share to tailor your Pilates sessions, as disclosed in our Liability Waiver.
- Usage Data: Information about your interactions with our website or booking platform (e.g., Vagaro), such as IP address, browser type, and pages visited.
- Communication Data: Records of correspondence (e.g., emails, contact form submissions) for customer service purposes.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Schedule and manage private Pilates sessions.
- Process payments and issue refunds per our cancellation policy.
- Personalize your sessions based on health or fitness goals you provide.
- Communicate with you about bookings, promotions, or studio updates.
- Improve our website and services through usage analytics.
- Comply with legal obligations, such as tax reporting or California privacy laws.
3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information. We may share it with:
- Service Providers: Trusted third parties (e.g., Vagaro for booking, payment processors like Stripe) to facilitate services, who are contractually obligated to protect your data.
- Legal Compliance: Authorities if required by law or to protect our rights.
- Business Transfers: In the event of a sale or merger of Tether Pilates, your data may be transferred with appropriate safeguards.
4. DATA SECURITY
We implement reasonable measures (e.g., encryption, secure servers) to protect your information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your booking account credentials confidential.
5. YOUR RIGHTS UNDER CALIFORNIA LAW
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect, use, or share.
- Request deletion of your personal information, subject to legal exceptions.
- Opt out of the sale of your information (not applicable, as we do not sell data).
- Non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at [insert email address]. We will respond within 45 days, as required by law.
6. COOKIES AND TRACKING
Our website may use cookies to enhance user experience (e.g., remembering preferences) and collect usage data via analytics tools (e.g., Google Analytics). You can manage cookie settings through your browser, but disabling cookies may affect website functionality.
7. THIRD-PARTY LINKS
Our website or booking platform may link to third-party sites (e.g., Vagaro, payment processors). We are not responsible for their privacy practices. Review their policies before providing personal information.
8. CHILDREN’S PRIVACY
Tether Pilates’ services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn such data has been collected, we will delete it promptly.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. CONTACT US
For questions or to exercise your privacy rights, contact Tether Pilates at:
Email: hello@tetherpilates.com
Phone: (213) 437-9367
By using Tether Pilates’ services, you acknowledge that you have read, understood, and agree to this Privacy Policy.